PRIVACY POLICY

MaxFit Gym / MaxFit24
Website: www.maxfit24.com
Effective Date: 07.02.26
Version: 1.2

MaxFit Gym / MaxFit24 (“MaxFit,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, join our gym, use our member portal, participate in programs or events, communicate with us, or use our services.
 

Privacy Policy Summary

MaxFit Gym collects personal information only as needed to create, manage, and support gym memberships and related services.

MaxFit does not sell, rent, trade, or share member personal information with third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

Mobile opt-in information, phone numbers, and SMS consent are used only for MaxFit Gym communications. Mobile opt-in information, phone numbers, and SMS consent will not be shared, sold, rented, traded, or disclosed to third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

MaxFit may use trusted third-party service providers only as necessary to operate the gym, including membership management, billing, payment processing, scheduling, access control, email, SMS/text messaging, website hosting, and related business operations.

MaxFit does not store full credit card numbers, bank account numbers, or complete payment card information locally on MaxFit computers, phones, tablets, or other business devices. Payment information is processed through secure third-party billing and payment providers.
 

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Address

• Email address

• Phone number

• Date of birth

• Emergency contact information

• Membership information

• Billing and payment-related information

• Appointment, class, booking, or training information

• Communication preferences

• Waivers, agreements, and forms submitted through our website, GymMaster portal, or in person

• Information you provide when contacting us by phone, email, text message, website form, or in person

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage activity.

2. How We Use Your Information

Personal information collected by MaxFit Gym is used strictly for legitimate gym business purposes, including creating and managing gym memberships, providing member access, communicating with members, managing bookings or appointments, processing billing through third-party providers, providing customer service, and operating the gym.

We may use personal information to:

• Create and manage memberships

• Process payments and billing through third-party providers

• Schedule appointments, classes, bookings, or training sessions

• Send membership, account, billing, booking, facility, and customer service communications

• Respond to inquiries and support requests

• Manage gym access and member records

• Administer MaxFit-only promotions, events, and special offers

• Improve our website, services, and member experience

• Comply with legal, regulatory, insurance, accounting, and operational obligations

• Protect the safety, security, and integrity of our facilities, systems, staff, and members

MaxFit does not sell, rent, trade, or share personal information with third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

Personal information is not used by MaxFit for unrelated third-party offers, outside sales campaigns, or marketing by any other company.

3. Financial Information

MaxFit Gym does not store full credit card numbers, bank account numbers, or complete payment card information locally on MaxFit computers, phones, tablets, or other business devices.

Membership payments and billing information are processed through third-party billing and payment processing providers. These providers maintain and process payment information according to their own security, privacy, and compliance practices.

MaxFit may have access to limited billing-related information necessary to manage a membership account, such as payment status, billing history, failed payment notices, account balance, membership status, or the last four digits of a payment method when made available by our payment processor. MaxFit does not locally store complete financial account information.

4. SMS / Text Messaging Privacy

If you opt in to receive SMS/text messages from MaxFit Gym, we may use your mobile number to send communications related to your membership, bookings, appointments, account or billing status, failed payment notices, facility updates, customer care, gym events, and occasional MaxFit-only promotional offers.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for help.

Mobile opt-in information, phone numbers, and SMS consent are used only for MaxFit Gym communications.

Mobile opt-in information, phone numbers, and SMS consent will not be shared, sold, rented, traded, or disclosed to third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

5. How Members Opt In to SMS

Members and prospects may opt in to receive SMS messages through the MaxFit Gym online signup process hosted through our GymMaster member portal.

During signup, users enter their cell phone number and are shown an SMS Opt-In section. The user must actively check the box labeled “I agree to receive SMS.” The checkbox is not pre-selected. SMS consent is optional and is not required as a condition of purchasing a membership or services.

SMS messages may include membership communication, booking communication, account/billing communication, marketing communication, and general facility/customer care communication.

6. Marketing and Promotional Communications

MaxFit may occasionally use member contact information to send MaxFit-only communications, such as gym updates, facility notices, event announcements, membership-related reminders, class or training information, and occasional MaxFit promotions.

Any promotional communication sent by MaxFit is for MaxFit Gym only.

MaxFit does not provide member information to outside businesses, advertisers, affiliates, or third parties for their own marketing, advertising, solicitation, or promotional purposes.

7. Sharing of Information

MaxFit does not sell personal information.

MaxFit does not share member personal information with third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

MaxFit may share limited information only when necessary to operate the gym and provide services to members. This may include membership management software, billing and payment processors, scheduling systems, email or SMS communication providers, door access systems, website hosting providers, professional advisors, insurers, or legal/regulatory authorities when required.

These service providers are used only to support MaxFit business operations and are not authorized to use member information for their own unrelated marketing, advertising, solicitation, or promotional purposes.

Mobile SMS opt-in data, phone numbers, and SMS consent are not shared with third parties or affiliates for marketing, advertising, solicitation, or promotional purposes.

8. Payment Information

Payments may be processed by third-party payment processors. MaxFit does not store full credit card numbers on its website or on local MaxFit devices. Payment information is handled by our payment and billing providers according to their own security and privacy practices.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve website performance, remember preferences, and support marketing or advertising efforts for MaxFit only.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not work properly if cookies are disabled.

10. Email Communications

We may send email communications related to membership, billing, appointments, events, promotions, or gym updates.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Operational or account-related messages may still be sent when necessary to manage your membership or provide services.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, software system, or method of transmission is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary to operate our business, provide services, manage memberships, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records.

13. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If a minor uses MaxFit services, the parent or legal guardian may be required to provide consent, complete agreements, and manage the minor’s membership information.

14. Your Privacy Choices

Depending on applicable law and your relationship with MaxFit, you may request to:

• Access personal information we maintain about you

• Correct inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Update your communication preferences

• Opt out of SMS by replying STOP

To make a privacy request, contact us using the information below.

15. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third parties.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website, member portal, or services after updates are posted means you accept the updated policy.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact us
Website: www.maxfit24.com
Email: info@maxfit24.com